Return and Refund

Return and Refund Policy - ITALCHARGER

Return and Refund Policy

Last updated: [Insert Date]

At ITALCHARGER, we want to ensure your complete satisfaction with your purchase. This Return and Refund Policy outlines the terms and conditions for returns and refunds for products purchased from our website.

1. Eligibility

This policy applies only to individual customers (B2C) and not to business-to-business (B2B) transactions. If you are a business customer, please contact our sales team for information on B2B policies.

2. Return Period

You have 14 days from the date of delivery to initiate a return. To be eligible for a return, you must contact us within this 14-day period to inform us of your intention to return the product.

3. Product Condition

The product must be returned in its original condition, unused, and with all original packaging and accessories. The item must be in the same condition that you received it, showing no signs of wear or use.

4. Return Shipping

The customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items of value.

5. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the return is approved:

  • We will process your refund within 5-10 business days.
  • The refund will be issued to the original payment method used for the purchase.
  • You will be notified by email once the refund has been processed.

6. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom or personalized products (we accept ODM)
  • Products that have been used, installed, or show signs of wear

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund. In such cases, we will cover the return shipping costs.

8. How to Initiate a Return

To initiate a return:

  1. Contact our customer service team within 14 days of delivery.
  2. Provide your order number and the reason for the return.
  3. Wait for confirmation and return instructions from our team.
  4. Package the item securely and include all original packaging and accessories.
  5. Ship the item back to the address provided in the return instructions.

9. Questions or Concerns

If you have any questions about our Return and Refund Policy, please contact us at:

Litio Store srl
Via Giotto, 2, 06028, Sigillo (PG) - Italy
Email: [Insert contact email]
Phone: [Insert contact phone number]